PetCloud - Privacy Policy

Last Updated: May 20, 2019


PetCloud (“PetCloud”, “we”, “our”, or “us”)

We take the private nature of your personal information very seriously and are committed to protecting it. To do that, we have set up procedures to ensure that your information is handled responsibly and in accordance with data protection and privacy laws. We’re grateful for your trust, and we’ll act that way.
This privacy policy describes what information we collect when you use our Services (our website, and native apps), how we use that information, and what choices we offer you to access, update, and control it.

Questions or comments

We are here to cherish our pets and give a better life to other pets. We are extremely passionate about that and it is something very personal to all of us here at PetCloud. So if there is something that you find that we could do better, let us know. Any questions, comments, and any other feedback about this policy should be directed to

Changes to this policy

From time to time we may update this Privacy policy. When we do, the new version of the privacy policy is immediately effective as of the last updated date listed above. See the Revisions section below for more information on version changes.
When we revise this policy we will always give notice to you by updating this page. In some cases, it may be possible to let you know about privacy changes and news in other ways. For instance, if you have cookies enabled we can just let you know what’s changed when you login next. We can just email you changes if you provide your email address.


What kinds of information do we collect

When you use services at the PetCloud we collect a variety of data from you in two ways: Information we get from your use of our Services, and information you provide to us directly.
Information we collect through your use of our Services
When you use our service we collect information from you which is required to establish and maintain an account with us. This is primarily non-personally-identifying information of the sort that web browsers, servers, and services like Google Analytics make available, such as the browser type and version, IP address, language preference, referring site URL, and the time of each visit. Other non-identifying information that we might have access to includes how you use the Service. We collect this non-personally-identifying information in order to better understand how visitors use the Services and, where possible, to improve their experience.
  • Place of Processing
    United States
  • Personal Data Collected
    Usage data
  • Opt Out Options
    You cannot opt out of this. It is collected automatically when our Services are loaded. In some cases, we can remove your usage data if you have had an account with us. Email for more information.
A cookie is a small piece of data that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies and other tracking technologies (like Google Analytics) to help us recognize your visit and track visitors’ use of and interaction with the Services.
  • Place of Processing
    United States
  • Personal Data Collected
    Usage data
  • Opt Out Options
    You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website or your personal pet profiles. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Information you provide to us directly
When you sign up for a PetCloud account we may ask you to provide certain information about yourself. This includes, but is not limited to, your name, e-mail address, date of birth, zip code, and a security question. You can view and edit all of this information by logging into your PetCloud account and going to settings.
In the process of supporting our Services, we may need to investigate the data within your account and pet profiles, including data you have entered into private boards, blogs, etc. If this occurs, we will always request your explicit permission before looking at the data in your account.
If you send us a request, question, or feedback, we reserve the right to publish it (absent any personally identifying information) in order to help us clarify or respond to your request or help other users.
  • Place of Processing
    United States
  • Personal Data Collected
    Usage data, profile data, feedback data
  • Opt Out Options
    This service provided only at your request.
Non-Personally Identifiable Information
We collect information about your pets through data in your personal profiles in aggregate form. This data collected is not personally identifiable and will generally be aggregated at the zip code level. For example, we may gather data from profiles in a specific zip code to know how many people (on average) have a cat or dog, how many cats/dogs they have, breed and gender information, and other similar data. We use this data for a number of fun things, including research to help our furry friends all over find love in their forever homes.
  • Place of Processing
    United States
  • Personal Data Collected
    Usage data
  • Opt Out Options
    You can opt out of this in the privacy settings in your account. If you do, no data from any of your personal profiles will be used in any of our internal research and reporting purposes. However, any past data that has been collected in aggregate form cannot be removed or altered (because we can’t identify your personal data to be able to remove it).
Information you choose to make public
We provide you the ability to make individual posts, pictures, videos, and even entire profiles available to the public. By default, everything on your profile is set to Private. You have to opt-in and manually change your content to public.
Your profile can be as public or as private as you desire. Private means that you will have to be logged into your account on PetCloud to be able to see any content marked private. Public means that anyone who browses to your profile will be able to see any content you have set to public.
We may provide services such as blogs and forums where you can comment publicly. Any such information entered by you will become part of the public record. This means that even if you delete the information later it may still be out there somewhere on another website or search engine.
  • Place of Processing
    United States
  • Personal Data Collected
    Your profile data and anything you choose to share
  • Opt Out Options
    You personally have to choose to make your information public.
Visitors under the age of 13
We do not collect any personally identifiable information from children under the age of 13. If you believe that a child has provided us with personally identifiable information without the consent of his or her parent or guardian, please contact us at If we become aware that a child under age 13 has provided us with personally identifiable information, we will delete that data.
 You still with us? Great! We’re so happy! 


How we use that information

PetCloud uses the information it collects from you to deliver PetCloud services to you and continuously enhance your user experience. Generally speaking, we use the collected information to communicate with you, fulfill your requests, customize the content, improve our products and services, protect our and your rights, and comply with laws and regulations.
We may use your personal information to send you promotional information and updates regarding PetCloud updates and new services and products that we offer. All such communications sent to you will also contain instructions for opting-out of future communications.
PetCloud will not provide or sell to any third party your personal information or any personal data collected while you are using our website.
The information that we collect from you may be used in aggregate form in various ways to optimize and improve PetCloud Services. While such information may be based on information about you and your pets, it will not identify you or your pets personally. We may use such information for the following purposes: website management, administration and security, promotional activities, and research and analysis.
Legal Requirements
If required by law or to comply with a judicial proceeding, PetCloud may securely share personal information related to your account. If we are able, we will notify you if this should occur.
If you notify us that you believe your legal rights have been violated by PetCloud or another user of the PetCloud Services, we may provide the information that you provide to us to others to the extent that we believe it is necessary to evaluate and respond to your complaint. For instance, if you submit a notice of copyright infringement to us, we may send a copy to the person or entity who uploaded, stored, or transmitted the material addressed by the communication.
Web Analytics Service
PetCloud uses various web analytic services to improve the usability and design of our customer experience. These services may record anonymous mouse clicks, mouse movements, and scrolling activity, but we will never use them to collect personally identifiable information from you. We only use this data to help us understand and enhance your PetCloud experience.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Applications, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
MailChimp (The Rocket Science Group, LLC.)
MailChimp is an email address management and message sending service provided by The Rocket Science Group, LLC. We use their services to send out our wonderful and entertaining emails.
Facebook Authentication (Facebook, Inc.)
Facebook authentication is a registration and authentication service provided by Facebook, Inc. and is connected to the Facebook social network.
  • Place of Processing
    United States
  • Personal Data Collected
    Various types of data as specified in the privacy policy of the service
  • Opt Out Options
    Don’t use the Facebook Login feature. Setup an account with your email address.
 We’re almost finished! Don’t give up now! 

How information is protected

Your PetCloud account is secured by passwords you create to ensure that your account information is kept private. You are responsible for keeping your passwords confidential. We ask you not to share your password with anyone. PetCloud uses reasonable measures to protect your information stored within our databases, and we restrict access to such information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff.
Any payment transactions will be encrypted using SSL technology. Despite these efforts, please note that we cannot ensure or guarantee the security of your information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of your information at any time. If you have any questions about security on our site, please contact us at
PetCloud beta version testing policy
Participation in our beta testing is entirely optional and disabled by default. From all of us at PetCloud, we would like to give a special thank you to all of our beta testers who help make all of this possible. We couldn’t do it without you.
It’s great you want to participate in our beta program. By doing so we will collect more data about how you use our Services, when you use them, how long you use them, and (generally speaking) what you do and how you interact with the Services. One thing all our beta accounts have in common is our feedback surveys. I mean, what good is beta testing if we don’t know how we are doing? This is one of the best ways that we can learn and improve our services. Thank you in advance for all of your amazing and creative feedback! Not to mention all crazy insightful pet humor, stories, and wisdom we hope to hear. No pressure.
Every group of beta testers are different and are asked for different amounts and types of information. For all in the program, we will email you and get your consent for any additional information we collect from you during our beta program that is not outlined in this policy.


  • Version 2.0 – May 20, 2019
    Updated language, terms, and addresses.
  • Version 1.0 – May 18, 2017
    This is where we list out what we changed. However, this is the first version so there is nothing here.